Terms & Conditions
Welcome to Stride Soles, Inc. (DBA: Stride Soles) Terms and Conditions. These terms outline the rules and guidelines for using our website and services. By accessing or using our website and services, you agree to be bound by these terms. If you disagree with any part of these terms, you may not use our website or services.
Use of Website
You agree to use our website and services only for lawful purposes and in a manner consistent with these terms. You may not use our website for any illegal or unauthorized purpose.
Intellectual Property
All content and materials on our website, including but not limited to text, images, logos, and graphics, are the intellectual property of Stride Soles, Inc. and are protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works of our content without prior written permission.
User Accounts
If you create an account on our website, you are responsible for maintaining the security of your account and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account.
Limitation of Liability
We are not liable for any damages or losses resulting from your use of our website or services. This includes direct, indirect, incidental, consequential, or punitive damages.
Governing Law
These terms are governed by and construed in accordance with the laws of Germany. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Germany.
Changes to Terms
We may update these terms from time to time without prior notice. The updated terms will be posted on this page with an updated effective date. Your continued use of our website and services after changes to these terms constitutes acceptance of the updated terms.
Klarna
Stride Soles accepts Klarna as a form of payment. Per Klarna's conditions: customer has the right to return an item within 14 days of delivery as long the items are returned unopened & undamaged.
Satisfaction Guarantee Policy
At Stride Soles, every pair of orthotics is individually designed and crafted to meet your unique foot structure and comfort needs. Because each order is a custom orthotic made specifically for you, we only begin the design and fabrication process after your purchase.
Order Changes and Cancellations
Orders may be modified or cancelled within 24 hours of purchase. After this time, we are unable to offer refunds, as your personalized design work will already be underway. Each orthotic is made exclusively for you and cannot be resold or repurposed.
Adjustment and Redo Policy
Your feet and body need time to adapt to the support of custom orthotics. We therefore require you to wear your insoles for at least 21 days before requesting any adjustments or remakes. This break-in period allows your muscles and gait to naturally adjust and ensures the most accurate assessment of fit and comfort.
If, after this period, you are not completely satisfied, we proudly offer up to three complimentary redos (up to 180 days, whichever comes first) to ensure your orthotics feel just right. Each redo is carefully revised based on your feedback and updated scan information, ensuring your final pair provides the comfort, alignment, and support you expect. To initiate a redo, please email us at Team@stridesoles.com with your order number and redo request.
Sizing
We make all orthotics to the size you request in your questionare. All other sizes must be requested either an email to team@stridesoles.com or through our open ended section in the questionare. Refunds/Remakes will not be allowed for those who decide they would like the orthotic in a different size; An additional orthotic must be purchased.
Liability and Medical Disclaimer Policy
At Stride Soles, we take pride in creating custom orthotic insoles designed to enhance comfort, alignment, and overall foot support. Each pair is made to your individual specifications using advanced scanning and design technology. However, it is important to understand the scope and limitations of our products and services.
1. Non-Medical Nature of Our Products
Stride Soles orthotics are intended for comfort, support, and general wellness. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Stride Soles and its representatives do not provide medical advice, and any information provided—whether on our website, in marketing materials, or through customer service—should not be interpreted as a substitute for consultation with a qualified healthcare professional.
If you have a pre-existing medical condition, injury, or persistent pain, we strongly recommend consulting with a licensed healthcare provider such as a podiatrist, orthopedist, or physical therapist before using custom orthotics or modifying your current treatment plan.
2. Customer Responsibility and Use
Each Stride Soles product is custom-crafted based on the data you provide through our scanning process and fit feedback. By purchasing and using our products, you acknowledge and agree that:
- You are solely responsible for providing accurate information during the scanning and ordering process.
- You should immediately stop use of insoles if pain worsens or persists.
- The insoles are intended for personal use only and should not be shared or modified outside of Stride Soles’ adjustment program.
- You will follow any provided instructions for break-in and care (emailed to you after purchase), including the recommended 21-day adaptation period before requesting adjustments.
- You understand that individual comfort responses vary, and adjustment or redo options (as described in our Satisfaction Guarantee Policy) are provided to help ensure optimal comfort.
Stride Soles is not responsible for discomfort, injuries, or aggravation of existing medical conditions arising from improper use, failure to follow instructions, or using the insoles for purposes other than intended.
3. Limitation of Liability
To the maximum extent permitted by law, Stride Soles, its founders, affiliates, and partners shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from:
- Use or misuse of the orthotics,
- Reliance on any information provided by Stride Soles,
- Delay, defect, or inaccuracy in product delivery,
- Failure to consult a qualified healthcare professional regarding medical concerns.
In no event shall Stride Soles’ total liability exceed the amount paid by the customer for the specific pair of insoles in question.
4. Professional Consultation Encouraged
Stride Soles encourages every customer to consult a licensed healthcare provider if they experience:
- Persistent pain or swelling,
- Numbness, tingling, or significant gait changes,
- Concerns about biomechanical alignment or foot health.
Our goal is to complement, not replace, the expertise of medical professionals.
5. Acceptance of Policy
By purchasing, receiving, or using Stride Soles orthotics, you acknowledge that you have read, understood, and agreed to the terms of this Liability and Medical Disclaimer Policy.
Contact Us
If you have any questions, concerns, or requests regarding these terms and conditions or your personal information, please contact us at team@stridesoles.com
Stride Soles, Inc.
5900 Balcones Drive #27642
Austin, TX, 78731, US